Return/Refund Policy

If your product arrives damaged during transit, please contact us immediately. We will require an unboxing video along with photographs of the damaged product to verify the issue. The video should clearly show the condition of the product at the time of unboxing. Based on the evaluation of the video and photos, we will determine the appropriate course of action, and if applicable, a refund will be issued to your original payment method.

If you receive a product that is damaged during transit, please follow these steps to initiate a claim:

1. Unbox the Item: When you receive the product, please record a video of the unboxing process. The video should clearly show the condition of the product from the moment you open the package.

2. Take Photographs: Along with the unboxing video, provide clear photographs of the damaged product, including close-ups of the damage.

3. Contact Us: Immediately contact us at care@chennaiangadi.com or whatspp 9094676665 with the video and photographs attached. This will help us assess the damage.

4. Evaluation: Once we receive your unboxing video and photos, we will evaluate the claim. Based on our assessment, if the damage is verified, a refund will be issued to your original payment method.

If you receive an incorrect product, we’re here to help resolve the issue as quickly as possible. Please follow these steps:

1. Contact Us Immediately: Upon receiving the wrong item, please reach out to us at care@chennaiangadi.com or call us 9094676665 within 2 days  of delivery. Provide your order id and a description of the issue.

2. Provide Photographs: To help us verify the mistake, please include clear photographs of the incorrect item you received. This will assist us in understanding the error and processing your request faster.

3. Return Process: We will guide you through the return process. In most cases, we will cover the cost of return shipping if the error was on our part. Once we receive the returned product, we will send you the correct item.

4. Resolution Options: If the correct product is unavailable, we will offer a refund to your original payment method.

We understand that sometimes you may need to cancel your order. Here’s how our cancellation process works:

1. Order Cancellation Window: You can cancel your order within X hours (e.g., 24 hours) of placing it. After this time frame, we may have already processed or shipped your order, and cancellation will no longer be possible.

2. How to Cancel Your Order: If you wish to cancel your order, please contact us as soon as possible at [your email] or [phone number]. Provide your order number and request for cancellation.

3. Refund Process: Once we confirm your cancellation request, we will process a full refund to your original payment method. Please allow X business days (e.g., 7–10 days) for the refund to reflect in your account.

4. Non-Cancelable Orders: Orders that have already been shipped or processed cannot be canceled. In these cases, you may need to follow our return process once you receive the item.

Any complaint needs to be raised within 24 hours from the date of delivery.

• Processing Time: Once your return is received and inspected, we will notify you via email about the status of your refund. The refund will be processed to your original payment method within 7 - 10  business working days .

• Shipping Fees: Please note that shipping fees are non-refundable. Return shipping costs are the responsibility of the customer.

• If you receive a defective or incorrect item, please contact us immediately, and we will assist you with an exchange at no additional charge.

• For other exchanges, please return the item and place a new order for the desired product.